Terms of service

Last updated: May 13, 2026

Welcome to Loko Mixed Sweets. The terms “we,” “us,” and “our” refer to Loko Mixed Sweets. Loko Mixed Sweets operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

Loko Mixed Sweets is powered by Shopify, which enables us to provide the website and related services to you.

By visiting, interacting with, applying for a wholesale account, logging into an approved account, or placing an order through this website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use this website or place an order.

Access and Account

By using this website, you represent that you are at least the age of majority in your state or province of residence.

To use certain services, including accessing wholesale pricing, submitting an application, or placing an order, you may be asked to provide certain information such as your email address, business name, billing information, payment information, pickup or delivery information, and other account details.

You represent that all information you provide is correct, current, and complete. You are responsible for maintaining the security of your account access and for all activity that occurs under your account.

Wholesale Account Access

Wholesale ordering is available only to approved wholesale customers. We reserve the right to approve, deny, suspend, or remove wholesale access at our discretion.

Customers are responsible for keeping account information accurate, including business name, contact information, billing details, pickup or delivery information, and authorized users. You may not transfer, sell, assign, or license your wholesale account to another person or business without our approval.

Our Products

We make every effort to provide accurate product information, including descriptions, images, packaging details, storage information, freshness windows, and resale or display information when available.

Product appearance, color, packaging, or presentation may vary from what is shown on your screen due to device settings, photography, availability, or product updates.

Product descriptions, availability, packaging, quantities, and prices are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or adjust an order for any reason at our discretion.

Your order is not guaranteed until it has been reviewed and accepted by Loko Mixed Sweets. We may contact you if there are questions about your order, product availability, pickup or delivery timing, payment terms, or account status.

Please review your order carefully before submitting. Because wholesale products may be prepared, packed, or reserved for your order, we may be unable to accommodate changes or cancellations after an order has been accepted or production has begun.

Prices and Billing

Wholesale pricing is only visible to approved wholesale customers after logging in. Prices, discounts, promotions, product availability, minimum order quantities, case pack requirements, quantity increments, and tier pricing may change at any time without notice.

Tier pricing is based on the quantity of each individual product, not the total quantity of items in the cart.

Available payment options are shown at checkout. Some approved wholesale customers may be eligible for payment terms such as COD, Net 15, or Net 30.

Customers with approved payment terms agree to pay invoices by the due date. Late or unpaid balances may result in delayed orders, account holds, removal of payment terms, or suspension of wholesale access.

Pickup and Delivery

Available pickup or delivery options will be shown during checkout. Pickup and delivery dates are subject to availability and confirmation.

Customers are responsible for picking up orders during the scheduled pickup window or being available to receive delivery during the scheduled delivery window.

If pickup or delivery details need to change, please contact us as soon as possible. We will do our best to accommodate requests, but changes are not guaranteed.

Returns, Refunds, and Credits

Purchases are subject to our Refund Policy. Because our products are food items, returns may be limited for food safety and quality control reasons.

Refunds, replacements, or credits are reviewed on a case-by-case basis. We may request your order number, photos, product details, or other information before approving a refund, replacement, or credit.

Third-Party Tools and Links

Our website may include third-party tools, apps, payment services, embedded functionality, or links to third-party websites. We do not control these third-party services and are not responsible for their content, accuracy, policies, or practices.

If you choose to access third-party websites or use third-party tools, you do so at your own risk and should review their terms and policies.

Relationship with Shopify

Loko Mixed Sweets is powered by Shopify, which enables us to provide the website and related services. However, any sales and purchases made through our store are made directly with Loko Mixed Sweets. By using this website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Loko Mixed Sweets, including any injury, damage, or loss resulting from purchased products or services.

Privacy Policy

Personal information collected through this website is subject to our Privacy Policy. Because our website is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide and improve the services.

Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, availability, pickup or delivery details, shipping charges, or other information. We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.

Prohibited Uses

You may use this website only for lawful purposes. You may not use the website to violate any law, infringe on intellectual property rights, submit false or misleading information, interfere with website security, upload malicious code, collect personal information of others, spam, phish, scrape, or otherwise misuse the website or services.

We reserve the right to suspend, disable, or terminate access if we determine that a user has violated these Terms of Service.

Termination

We may terminate or suspend access to the website, wholesale account access, or related services at any time at our discretion. You remain responsible for all amounts due up to and including the date of termination.

Disclaimer of Warranties

The website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Loko Mixed Sweets, its directors, officers, employees, affiliates, partners, contractors, service providers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages related to your use of the website, account access, product availability, orders, pickup, delivery, payment terms, or products purchased through the website.

Indemnification

You agree to indemnify, defend, and hold harmless Loko Mixed Sweets, Shopify, and our affiliates, partners, officers, directors, employees, contractors, service providers, and licensors from any claims, damages, liabilities, losses, or expenses arising from your breach of these Terms of Service, your violation of any law, your misuse of the website, or your violation of the rights of a third party.

Changes to Terms of Service

You can review the most current version of these Terms of Service on this page. We reserve the right to update, change, or replace any part of these terms by posting updates to our website. Your continued use of or access to the website after changes are posted constitutes acceptance of those changes.

Contact Information

Questions about these Terms of Service should be sent to us through the contact form on our website.

Please include your business name, order number if applicable, and a short description of your question.