Refund policy

Last updated: May 13, 2026

Returns

Because our products are food items, we do not accept returns after products have been picked up, delivered, opened, handled, stored, displayed, or resold.

Products that have left our care cannot be returned for resale due to food safety and quality control.

Refunds

Refunds, replacements, or credits are reviewed on a case-by-case basis.

Please inspect your order at pickup or delivery. If there is an issue with your order, please contact us as soon as possible.

Issues may include missing items, incorrect items, damaged items, quality concerns, or order fulfillment errors.

To complete a refund, replacement, or credit review, we may require your order number, business name, photos, product details, and a short description of the issue.

Late or Missing Refunds

If you are approved for a refund, the refund will be processed to the original payment method when possible.

Processing times may vary depending on your bank, credit card company, or payment provider.

If you have not received an approved refund after a reasonable amount of time, please contact your bank or payment provider first. If you still need help, please contact us.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because wholesale orders may be prepared, packed, or reserved in advance, changes or cancellations may not be possible once an order has been confirmed, prepared, or production has begun.

Pickup and Delivery

Customers are responsible for picking up orders during the scheduled pickup window or being available to receive delivery during the scheduled delivery window.

Touch a Heart is not responsible for product quality issues caused by missed pickup, delayed pickup, missed delivery, improper storage, improper handling, or conditions after the order has been received.

Contact

For refund, replacement, credit, or order issue requests, please contact us through the contact form on our website.

Please include your order number, business name, and details about the issue.