FAQ

Wholesale Help Center

Frequently Asked Questions

Find answers to common questions about wholesale ordering, account access, pickup, delivery, payment terms, and product details.

Who can place wholesale orders?

Wholesale orders are available for approved wholesale customers. If you do not have an account yet, please complete our Apply for Account form.

Why can’t I see prices?

Wholesale pricing is only visible after you log in with an approved wholesale account.

How do I log in?

Click Log in and enter the email address connected to your wholesale account. You will receive a secure login code by email.

Do I need to order by the case?

Some products may have minimum order quantities, case pack requirements, or quantity increments. Please check the product page before checkout.

How does tier pricing work?

Tier pricing is based on the quantity of each product, not your total cart.

Where can I learn how to place an order?

Please visit our Order Guide page for step-by-step ordering instructions.

Where can I find product details?

Product details are listed directly on each product page, including storage, freshness, packaging, and resale/display information when available.

Do the products need refrigeration?

Storage and handling details are listed directly on each product page.

Are the products ready for resale?

Please check the individual product page for resale/display details.

Can I choose pickup or delivery?

Yes. Available pickup or delivery options will appear during checkout.

When will my order be ready?

Available dates will be shown during checkout. Please choose your preferred pickup or delivery date before placing your order.

Where do I pick up my order?

Pickup details will be provided after your order is placed or confirmed. For questions, please contact us before submitting your order.

Can I request a specific pickup or delivery time?

You may include special notes during checkout. We will do our best to accommodate requests, but availability is not guaranteed.

What payment options are available?

Available payment options will appear at checkout. Some approved wholesale customers may have terms such as COD, Net 15, or Net 30.

When is payment due?

Payment terms depend on your approved account setup and selected checkout method.

Can I place an order and pay later?

Only approved wholesale customers with approved payment terms may place orders under those terms.

I applied for an account. What happens next?

After you submit the application, our team will review it and follow up with you.

I submitted a form. How do I know it was received?

If you do not receive confirmation or need to verify your submission, please contact us directly.

I’m having trouble logging in or ordering. What should I do?

Please contact us and include your business name, email address, and a short description of the issue.

Still need help?

For wholesale questions, account help, or order support, please contact us through the contact form on our website.